Delivery and Returns
All your orders are shipped from our warehouses by Delhivery within 2-3 days of ordering (except for Public Holidays and during sale time ).
For international orders, your shipment could be subject to Customs Duty Charge / Import Duty / Other applicable government taxes on arrival in the destination country.
Check the tentative Customs Duty Charge / Import Duty / Other applicable government taxes on the respective government portals.
These charges will have to be borne by the customer. Rawls Essentials is not liable to pay them under any circumstances.
Returns & Refunds Policy
At Rawls Essentials, we are committed to offer you the best shopping experience. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 24 hours of the delivery date.(Not applicable during sale time)
Any opened or damaged products cannot be reused, so, we cannot accept exchange or return of opened or used products once sold or delivered.
Please note, orders for Gift boxes are not applicable for exchange or refund here.
Rawls Essentials will not be responsible for any damage caused after delivery. We do not cover the damages due to neglect, improper usage or wrong application under our Exchange / Returns Policy.
Please share clear images or video of the non-sealed/ leaking/ broken products along with
-Address of dispatch
-Name & Address of the customer
-Contents of the package
For submitting a successful exchange request.
In the event of a damaged product or missing item issue, please provide an unboxing video for proper escalation.
NO REFUND shall be made once goods are sold.